Better Back Office

About Me

How I Help You?

I help contractors build a saleable business, whether they choose to sell it or not.

Over the last two decades, I have built and sold 6 businesses and worked with some of the most successful contracting businesses in Australia. I’ve grown business with millions in revenue. I’ve been on top of my game and enjoying success, and I’ve burnt out and been unable to function, and I’ve recovered. My missteps and falls have been where my most valuable learnings have come from. Over the last 5 years, I’ve carefully pieced together a playbook to ensure that any contracting business achieves consistent, predictable results with minimal strain on the team. Some will call this boring, and I know it seemed that way to me at times, but steady, controlled growth leads to massive success, and it happens quicker than anyone thinks.

What I Do?

1

Plan

How to plan, when and what to plan, and how best to communicate it with your team. Having a plan can't be underestimated and should never be overly complicated.

2

Navigate

Navigation is all about knowing where you are and what course alterations you need to make to ensure you stay on track. This is knowing the numbers and having a dashboard and reporting rhythm that gives your team constant feedback that can’t be argued with.

3

Execute

It's the most underrated skill for any team. The ability to decide on a change, act on it, and make it happen. You must be able to implement change in a structured and calm way so that you keep improving.

4

People

People in a business are like the heart in a body. Without them, the entity can't function. Just as a body relies on a strong heart to pump life-giving blood, a business needs dedicated people to drive its purpose and vitality

5

Operations

Operations in a business are like the gears in a clock. Without them, time stands still. Just as every gear is essential for the clock to tick accurately, smooth operations ensure the business runs seamlessly and on time

6

Customer

Customer selection is as important as customer care. Make sure you choose the right customers to serve, and you deliver great value year after year. Building a strong relationship which will protect you from the eroding forces fo competition.

My Story

I get asked frequently about how I started in business and what I have done over the years.

I grew up in the outer suburbs of Sydney, Australia. I was the eldest of 4 boys, all within 4 years. A small gang of high energy, active boys always looking for something to do, climb, pull apart, or learn. We were a constant force of energy that required a careful balance of nurture and carefully curated freedom managed by my wonderful mother. This was before the internet and computers in homes. Being a gang of 4 meant we always had someone to play with and a willing partner for adventure. I spent most of my childhood with my brothers outside riding bikes, playing sports, building billy carts, tree houses, cubby’s, and roaming the neighborhood.

This sense of freedom and adventure drove me through school and the early years of my career in the Navy. I’m sure Mum encouraged us into Scouts, Cadets, and sport just to keep us entertained but I loved it. I took to the Scouts and Cadets like a duck to water, loving the discipline and the freedom that it gave me. I realised early on that if I was prepared, trained, and equipped properly the ‘adults’ would let me off by myself, hiking, sailing, canoeing, biking. As a Scout I discovered sailing at the age of 12, I didn’t know it at the time but my love for sailing would define my life in many ways.  

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